Business & Financial Acumen
- Support business development initiatives at client sites
- Monitor cost, budgeting, and profitability metrics
- Assist in pricing, costing, and service optimization
E-Commerce Manager (Deployed Role)
Role Overview
The E-Commerce Manager will be deployed at client locations to manage end-to-end logistics and e-commerce operations, including fulfillment, last-mile delivery, customer service, and operational performance. The role requires strong coordination between client teams, vendors, and internal stakeholders.
- E-Commerce Manager (Deployed Role)
- Client Locations across South India
- Express Logistics / E-Commerce / Supply Chain
Operations & Fulfillment
- Plan and execute daily dispatch and delivery operations
- Manage hub/branch and last-mile delivery activities
- Ensure adherence to defined KPIs and SLAs
- Monitor inventory flow, order processing, and returns
Client Coordination
- Work closely with client stakeholders for operational alignment
- Ensure smooth execution of client-specific processes and SOPs
- Handle escalations and ensure timely resolution
Performance Management
Track operational metrics and prepare performance reports
Conduct trend analysis and forecasting
Implement corrective and preventive action plans
Resource & Vendor Management
- Allocate manpower and logistics resources efficiently
- Coordinate with transporters, vendors, and partners
- Optimize cost and resource utilization
Customer Experience
- Ensure high service quality and customer satisfaction
- Manage key accounts and client expectations
- Drive customer retention and service improvements
Compliance & Safety
- Ensure adherence to logistics regulations, GST compliance, and documentation
- Follow safety protocols and warehouse standards
- Maintain operational integrity and data security
Team Management
- Supervise and guide operational teams at client locations
- Conduct performance reviews and training
- Maintain discipline and productivity